James is an experienced operations and learning-technology professional who specialises in building smooth, reliable, and scalable service delivery environments. With a background that blends business management and enterprise computing, he brings both strategic oversight and hands-on technical skill to the operational side of the organisation.
At Telligent, James oversees operational delivery, service quality, and internal workflows, ensuring clients receive a consistent and efficient experience. He supports project planning, documentation, and training initiatives, helping to translate technical requirements into practical, user-friendly solutions.
Outside of work, James volunteers with youth technology programmes and maintains a strong interest in fitness, wellbeing, and personal development.